We operate with integrity, accountability, and professionalism in all relationships—with our clients, interns, staff, partners, and the broader community. Our leadership and team are transparent about our mission, values, and services.

We represent our programs and services with clarity and accuracy. All marketing materials, whether online or in print, are created with a commitment to honesty and respect for the individuals we serve.

Information about our offerings, fees, clinical practices, and policies is clear, accurate, and accessible. We never make promises we cannot keep and are careful to communicate any limitations of service upfront.

We clearly disclose our organizational structure, funding model, and decision-making processes. We ensure that clients and stakeholders have access to relevant information, including grievance procedures, informed consent, and billing practices.

We follow through on commitments and agreements. Whether it's showing up for a session, returning a call, or resolving a concern, reliability is one of our core organizational values.

We take concerns and complaints seriously. We have established internal protocols for addressing client feedback and concerns promptly, respectfully, and thoroughly. Our clients can always expect to be heard and supported in resolving any issues.

We prioritize client confidentiality and adhere strictly to HIPAA and all relevant privacy laws. We also ensure data security in digital communications and record-keeping systems.

Ethics are at the heart of what we do. Our clinicians, supervisors, and administrators follow the highest standards of professional conduct, as outlined by state licensing boards and our accrediting bodies. We are also deeply committed to cultural humility and anti-oppressive practice in everything we do.